How Long is DJI Care Refresh Good For? 12 Months

How long is DJI Care Refresh good for? DJI Care Refresh is valid for 12 months. 

DJI Care Refresh is DJI’s optional protection plan that covers certain repairs and replacements for damages to your drone. It provides peace of mind but does have a limited validity period.

Take a look with XDrone to read on to understand for how long your purchased DJI Care Refresh plan will remain active and how to renew it when required.

Let’s get started now!

What is DJI Care Refresh?

DJI Care Refresh is an after-sales service plan offered by DJI that provides comprehensive protection for your DJI drone in case of accidental damage or malfunctions. It is a great option for drone pilots who want peace of mind knowing that their drone is covered in case of the unexpected.

Here are some of the benefits of DJI Care Refresh:

  1. Up to two comprehensive replacements: If you damage your drone beyond repair, DJI will replace it with a new one, up to two times during the coverage period.
  2. Coverage for a wide range of damages: DJI Care Refresh covers a wide range of damages, including accidental collisions, water damage, flyaways, and even natural wear and tear.
  3. Convenient repair service: DJI offers a convenient repair service for drones that are covered under DJI Care Refresh. You can send your drone in for repair, and DJI will fix it and send it back to you.
  4. Priority support: DJI Care Refresh customers get priority support from DJI’s technical support team. This means that you will get help quickly and efficiently if you have any problems with your drone.
image-2416 How Long is DJI Care Refresh Good For? 12 Months

DJI Care Refresh Validity Periods

The coverage period of DJI Care Refresh varies based on which drone model you have and when it was purchased:

Mavic and Phantom Drones

1 year of coverage from date of drone activation for:

  1. Mavic series – Mavic Air, Mavic Pro, Mavic 2 etc.
  2. Phantom series – Phantom 3, Phantom 4 etc.

Consumer Drones

1 or 2 years coverage depending on model:

  1. 1 year for Mini Series, Spark
  2. 2 years for Air 2S, Air 2, Mini 2 etc.

Enterprise Drones

1 year of coverage from activation date for:

  1. Matrice Series – Matrice 200, 210, 300 etc.
  2. Phantom 4 RTK
  3. Mavic 2 Enterprise

Expired DJI Care Refresh

No coverage once the purchased DJI Care Refresh period has expired. Repair costs to be borne by customer.

What is the Difference Between DJI Care Refresh 1 Year and 2-Year?

The DJI Care Refresh 1-Year and 2-Year plans are DJI’s after-sales service plans that provide comprehensive protection for your DJI drone in case of accidental damage or malfunctions.

Here’s a table summarizing the key differences between the two plans:

FeatureDJI Care Refresh 1-YearDJI Care Refresh 2-Year
Coverage Period1 Year2 Years
Comprehensive ReplacementsUp to 2 replacementsUp to 3 replacements
CoverageAccidental collision, water damage, flyaways, and natural wear and tearSame as 1-Year plan
Repair ServiceConvenient repair service for covered dronesSame as 1-Year plan
Priority SupportPriority support from DJI’s technical support teamSame as 1-Year plan
PriceVaries by drone modelVaries by drone model

In general, the DJI Care Refresh 2-Year plan offers more comprehensive protection than the 1-Year plan, with an additional year of coverage and an extra comprehensive replacement. However, it also costs more.

If you are a frequent drone flyer or you are particularly concerned about accidental damage, then the DJI Care Refresh 2-Year plan may be a good option for you. However, if you are a more casual drone user or you are on a budget, then the DJI Care Refresh 1-Year plan may be a better choice.

Here is a table summarizing the pros and cons of each plan:

PlanProsCons
DJI Care Refresh 1-YearMore affordableLess comprehensive coverage
DJI Care Refresh 2-YearMore comprehensive coverageMore expensive

How to Activating DJI Care Refresh?

Here are the key steps to properly activate DJI Care Refresh coverage for your drone:

  1. Purchase DJI Care Refresh plan for your drone model from the official DJI website or authorized retailer.
  2. Register your drone with your DJI account by connecting the remote controller to your mobile app and following the on-screen prompts.
  3. Activate your drone in the DJI app by syncing it to your registered DJI account. This requires connecting your mobile device and drone via the app.
  4. In your DJI account, find your drone serial number under the “My Products” section.
  5. On the DJI Care Refresh purchase receipt or in your account, enter this serial number to bind the plan to your drone.
  6. The start date for coverage will be shown once DJI Care Refresh is successfully activated and bound to your drone.

Completing all the steps of purchasing, registering, activating, and binding the plan to your drone serial number is required for DJI Care Refresh to officially start protecting your drone. Check the start date and validity period in your DJI account.

image-2417 How Long is DJI Care Refresh Good For? 12 Months

How many times can I purchase DJI Care Refresh?

DJI Care Refresh can only be purchased once per drone at the time of drone purchase. It is not possible to add it retroactively. For drones that allow renewal, DJI Care Refresh can be renewed a maximum of 2 times.

So in total, you can have DJI Care Refresh for a maximum of 3 terms per drone:

  1. Initial purchase at time of drone purchase
  2. 1st renewal near end of initial coverage
  3. 2nd and final renewal when 1st renewal is expiring

It is not possible to buy DJI Care Refresh again if you did not select it at the time of buying the drone. Also, DJI Care Refresh renewals are only allowed on select drones like Mavic 2 Pro, Air 2S etc. Other models do not allow any renewals. No exceptions are provided to the renewal limits per drone.

So in summary, you can purchase DJI Care Refresh a maximum of one time initially plus two renewals per drone, subject to the drone model supporting renewals. Check the eligibility criteria on the DJI website before attempting any renewals.

DJI Care Refresh Start Dates

  1. For new drones, coverage begins from date of drone activation and syncing with DJI account.
  2. For used/second-hand drones, coverage starts from date of transferring ownership and re-activating with new owner’s DJI account.
  3. Replacement drones get new coverage from activation date.

Expiration Warnings

As DJI Care Refresh expiration approaches, warnings are provided via:

  1. Notifications in DJI mobile app
  2. Expiration date shown in DJI account
  3. Email and SMS reminders from DJI

Heed these warnings and renew on time to avoid gaps in protection.

Renewing DJI Care Refresh

To extend coverage, DJI Care Refresh can be renewed on eligible drones:

  1. Only certain drones allow renewals e.g. Mavic 2 Pro, Air 2S etc.
  2. Renew within last 7 days of expiring plan to maintain coverage.
  3. Renew for either 1 or 2 years based on model.
  4. Pay the DJI Care Refresh renewal fee online.
  5. Renewals are limited to 2 times only.

image-2418 How Long is DJI Care Refresh Good For? 12 Months

Final words about how long is DJI care refresh good for

DJI Care Refresh provides invaluable insurance against mishaps and crashes for your expensive DJI drone. Understanding the limited validity is crucial so you don’t lose coverage accidentally.

Monitoring expiration dates, heeding warnings, and proactively renewing DJI Care Refresh ensures you get complete protection during ownership for maximum peace of mind while flying and operating your DJI drone.

Happy sharing!

To learn more about how long is DJI care refresh good for, check the following video out:

DJI Care Refresh – Keep Flying!

FAQs about how long is DJI care refresh good for

How long is DJI Care Refresh good for?

DJI Care Refresh plans are available for a variety of DJI drone models. The duration of the coverage varies depending on the specific plan. Some plans offer coverage for 1 year, while others offer coverage for 2 years.

Can I buy the DJI Care Refresh for a second year?

Yes, you can purchase an additional year of DJI Care Refresh coverage for your drone, even if your initial coverage period has expired. However, you must purchase the additional coverage before your current coverage period ends.

How much is the replacement fee for DJI Care Refresh?

The replacement fee for DJI Care Refresh varies depending on the model of your drone and the specific coverage plan you choose. However, the replacement fee is generally significantly lower than the cost of purchasing a new drone.

DJI Flyaway Coverage

DJI Care Refresh plans include coverage for flyaways, which occur when a drone loses connection with its controller and flies away on its own. DJI’s Flyaway Recovery feature can help you locate and retrieve your drone in the event of a flyaway.

DJI Care Pro

DJI Care Pro is a more comprehensive after-sales service plan than DJI Care Refresh. It offers additional benefits, such as coverage for accidental damage to third-party property and accidental damage caused by professional use.

DJI service

DJI offers a variety of service options for drones, including repairs, maintenance, and software updates. You can send your drone in for repair or service at DJI’s authorized service centers or request a mail-in repair.

Drone

A drone is an unmanned aircraft system (UAS) that can be operated remotely or autonomously. Drones are used for a variety of purposes, including photography, videography, surveillance, and delivery.

Lacey

Hello, my name is Lacey. I am a subject matter expert in the field of Unmanned Aerial Vehicles (UAVs), with a particular focus on both military and civilian applications. Over the years, I have extensively covered the evolution and impact of drone technology on our society and defense systems. From reporting on the latest advancements in military drone capabilities to exploring how drones are revolutionizing industries like agriculture and logistics, my work offers a comprehensive view of this rapidly advancing field. I am passionate about understanding the intersection of technology, policy, and societal impact. In my reporting, I strive to provide balanced perspectives, deeply researching every topic while highlighting the potential benefits and challenges these technologies bring. Thank you for the opportunity to share my work and insights with you. I look forward to our discussions on the fascinating world of UAVs.